Privacy Policy

At O’Dell’s Heating and Air, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website or utilize our services. By accessing our website or providing your personal information, you consent to the practices described in this policy.

Information Collection

We may collect personal information, such as your name, contact details, email address, and other relevant information, when you voluntarily provide it to us through our website, forms, or during communication with our representatives.

Information Usage

We use the collected information to respond to your inquiries, provide the requested services, process transactions, and improve our customer service. We may also use your information to send periodic emails or updates regarding our services, promotions, or important notices. You can opt out of these communications at any time by following the instructions provided in the emails or by contacting us directly.

Information Sharing

We do not sell, trade, or transfer your personal information to third parties without your consent, except for trusted service providers who assist us in operating our business, conducting our services, or servicing you. These trusted parties are bound by confidentiality agreements and are only authorized to use your information as necessary to provide the requested services.

We may also disclose your information if required by law, to protect our rights, or to comply with a legal process.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to promptly remove the information from our records.

Text Messaging & SMS Communications

 Verbal opt-in:

O’Dell’s Heating and Air will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties. 

Website/Online opt-in: 

By submitting this form and signing up for texts, you consent to receive text messages from O’Dell’s Heating and Air at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties. 

Updates to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at office@odellsqc.com or (309) 792-0431.